NTI AfterSales Support & Maintenance Services gives installed base teams planned care, faster recovery, parts support and ongoing technical confidence beyond the standard warranty, helping your coating equipment stay productive as operating needs change.
When uptime matters, your operators, maintenance technicians and process teams need more than basic coverage. NTI AfterSales Support is built to help installed base customers reduce avoidable downtime, stay ahead of ageing equipment and keep production capability within reach.
Get technical support into the recovery path quickly, with remote diagnosis, fault review and a defined next step plan.
Keep ageing equipment supportable with planned replacement and modernization options when original components are discontinued.
Plan maintenance around actual operating hours, cycles and equipment condition before wear becomes an urgent production interruption.
Rebuild operator, maintenance and process competency as people rotate, install bases expand and new teams take over the equipment.
Designed for after warranty care. Continue support beyond the standard 12 month equipment warranty, whether you are protecting one NTI coating system or managing a wider installed base already outside warranty coverage.
Choose the coverage model that reflects how your NTI coating equipment is deployed across your operation.
Whether you are extending support after warranty, protecting a critical production system or managing a growing NTI installed base, our team can review your maintenance needs and help identify the service coverage that fits your operation.
| Coverage | Essential Maintenance | Vacuum Uptime | Electrical Continuity | 360° Protection |
|---|---|---|---|---|
| Equipment preventive maintenance overhaul | ✓ | ✓ | ✓ | ✓ |
| Partial and full maintenance parts + services | ✓ | ✓ | ✓ | ✓ |
| Remote technical service support | ✓ | ✓ | ✓ | ✓ |
| Training support | 2 scheduled sessions × 2 days for the covered coating equipment | |||
| Pump overhaul + standby replacement pump support | Not included | ✓ | Not included | ✓ |
| Selected electrical parts warranty up to 5 years + replacement unit support | Not included | Not included | ✓ | ✓ |
| Modernization / obsolescence support for discontinued parts | ✓ | ✓ | Paid when required | ✓ |
| Onsite support fee discount entitlement for eligible work | Not included | Not included | Not included | ✓ |
From the systems that wear and move to the faults that stop production, each support area is built to help your teams maintain confidence in the equipment long after commissioning.
Keep known wear points under planned care across the mechanical, vacuum, coating, electrical and utility systems that determine whether the equipment is ready to run.
Rotation mechanisms, drive components and movement checks.
Holder condition, interfaces, movement and production use wear.
FCVA, sputtering or ion beam source maintenance based on installed configuration.
Pumps, vacuum lines and related vacuum components.
Chamber condition, internal wear areas and maintenance related inspection.
Power, controls, wiring and covered electrical components.
Cooling water lines, fittings and equipment side cooling support.
Compressed air lines, solenoid valves and pneumatic functions.
When something changes, NTI helps narrow the issue across process, operation, vacuum, mechanical and electrical conditions. Remote support is available across all service plans, with a first response within 60 minutes.
Review coating behaviour, process sequence and operating conditions.
Step by step review of operating flow and recovery guidance.
Review vacuum behaviour, pumps and related mechanical conditions.
Support for power, controls and electrical fault isolation.
Interpret alarms and codes to guide the next diagnostic step.
Online call, email or instant messaging support after the technical request.
Reduce the time lost identifying, sourcing and replacing production critical parts with support matched to the installed equipment configuration.
Parts used in scheduled maintenance and normal equipment wear.
Vacuum side and pump related components for covered systems.
Source related parts and consumables for the installed technology.
Covered power, control and electrical replacement components.
Support to identify the correct repair or replacement pathway.
Plan the components whose availability can have the greatest impact on uptime.
After the standard equipment warranty ends, selected service plans extend defined parts coverage and replacement support so a covered component failure carries less uncertainty.
1 year warranty on covered maintenance parts.
Selected power system coverage where the plan applies.
Selected motion control component coverage.
Selected control system coverage under eligible plans.
Coverage for selected boards where included.
Selected electrical components under applicable coverage.
Replacement unit support where the selected plan and component coverage apply.
Maximum electrical coverage remains subject to supplier product support.
Protect operational knowledge as teams change, new operators come onboard and installed bases grow. Per equipment coverage includes 2 training sessions of 2 days each; enterprise coverage provides unlimited scheduled sessions across covered eligible equipment.
Equipment operation, loading practices, routine checks, alarm awareness and first response recovery.
Routine maintenance, equipment care and basic troubleshooting across the installed system.
Hands on installed base coating process training, operating flow and process guidance where applicable.
Keep ageing equipment supportable when controls, computers, power systems or other components reach end of support, without automatically replacing the entire platform.
Upgrade ageing controls and industrial computing hardware.
Modernize selected power supplies, drives and electrical systems.
Upgrade vacuum or source related subsystems where applicable.
Replace obsolete parts with supported upgrade routes.
Where included, discontinued covered parts can move to an upgrade replacement at no additional upgrade charge.
Parts replaced through covered modernization support receive 12 month warranty coverage.
From an unexpected machine fault to a planned service need, your team can choose the support route that fits the situation. Submit a technical request when you need a documented service case, or reach our technical team directly when a faster conversation will help. We aim to respond within 60 minutes, and where onsite support is required, provide a recommended deployment plan within 5 working days.
Share the machine condition, error codes, service need or parts enquiry so the right NTI specialist can review the issue with the equipment context in hand.
Choose a channel, then scan the code with its mobile app.
Scan with WhatsApp to add our support contact.
Scan with LINE to add our support contact.
Scan with WeChat to add our support contact.
Stay ahead of downtime, parts risk and equipment obsolescence with practical guidance for maintaining and extending the value of your coating equipment installed base.
The program is designed to continue after the standard 12 month warranty for new NTI coating equipment and can also be considered for installed systems that are already out of warranty. Equipment condition and eligibility can be reviewed as part of the service plan discussion.
Per Coating Equipment covers one registered coating system and includes two scheduled training sessions of two days each. Enterprise coverage is designed for companies with a broader NTI installed base and can cover unlimited eligible NTI coating equipment under the enterprise account, with unlimited training sessions based on coating equipment demand during the active plan.
Yes. Remote service support is available across all service plans. After a technical request is submitted, NTI will respond within 60 minutes through the customer’s preferred online call, email or instant messaging route. Where onsite action is required, a deployment work plan will be developed within five working days.
Essential Maintenance, Vacuum Uptime Maintenance and 360° Protection Maintenance include modernization support for discontinued parts, including an upgrade replacement at no additional upgrade charge and a 12 month warranty on the replaced part. Under Electrical Continuity Maintenance, discontinued part upgrades are chargeable when required.
Yes. Select Custom when submitting your service plan request. This can be used for short term arrangements such as a one week or one month service requirement, or a tailored one time inspection and service scope.
