NTI Nanofilm’s After-Sales Service Commitment Ensuring Equipment Excellence

Sustaining Performance Beyond Installation

High performance coating systems operate in demanding environments where precision and uptime directly affect productivity. NTI Nanofilm’s After Sales Service ensures every FCVA, PVD and PECVD system continues to perform at its designed capability long after installation.

The program integrates preventive maintenance, predictive planning and global response. It reflects NTI Nanofilm’s belief that innovation continues through reliability, and reliability is sustained through readiness.

Reliable Performance Through Preventive Care

Each NTI Nanofilm coating system is engineered for precision, durability and repeatability. Sustaining this performance requires structured maintenance at defined intervals.

NTI Nanofilm’s preventive maintenance program minimizes unplanned downtime by combining on-site inspections, system calibration and process optimization. Customers benefit from consistent coating quality and extended equipment life while maintaining stable productivity across long production cycles.

Confidence Through Warranty, Technical Assurance and Stock Readiness

NTI Nanofilm’s after sales framework combines warranty protection, technical support and spare parts readiness to ensure uninterrupted operation.

When a service package is signed, NTI Nanofilm prepares a dedicated inventory of critical spare parts and consumables for the customer’s equipment. Replacement units such as pumps, power modules or electrical components are kept in stock and dispatched immediately when required. This commitment to stock readiness prevents delays and safeguards production continuity.

In addition, warranty coverage extends to key system assemblies and consumables, supported by trained engineers who provide diagnostics, optimization and upgrade assistance to keep systems aligned with evolving process requirements.

Global Expertise and Local Response

NTI Nanofilm’s global service network operates through regional hubs in Asia, Europe and other key markets. Each hub combines local responsiveness with the engineering knowledge and process know-how developed at NTI headquarters in Singapore.

Service engineers handle installation, commissioning, troubleshooting and system recovery, ensuring the same service standards across all regions. Customers benefit from fast turnaround and technical precision that match the company’s manufacturing excellence.

Tailored Service Tiers for Every Operation

NTI Nanofilm’s After Sales Service is available in three structured tiers: Gold, Platinum and Diamond, each designed to align maintenance coverage, warranty scope and stock readiness with different levels of production intensity and equipment usage.

NTI Nanofilm After Sales Service Tiers

Features	Gold	Platinum	Diamond
Maintenance Coverage	Preventive maintenance following defined overhaul intervals. Includes scheduled equipment inspection, cleaning, and OEM-certified replacement parts.	Periodic overhaul with both partial and full service scopes, covering key systems either pumps or power modules.	Comprehensive predictive overhaul with full system coverage and proactive component replacement for continuous reliability.
Technical Support	Remote troubleshooting, consultation, and coordination with NTI-certified engineers.	On-site maintenance and system recovery support by regional service engineers.	Priority global support with dedicated engineer allocation and fastest on-site response time.
Warranty & Protection	Standard warranty on maintenance and consumable parts.	Extended warranty on core assemblies including power supplies, PLCs, and motors.	Maximum warranty coverage of up to five years for electrical and mechanical components, ensuring total protection.
Stock Readiness	Pre-prepared consumable set (FCVA targets, striker tips, carbon sheets, BN rings, liners) supplied annually during contract period.	Priority spare-parts allocation and replacement unit readiness to minimize machine downtime.	Full consumable and component readiness with pre-reserved stock at NTI’s global hubs for immediate dispatch.
Performance Optimization	Basic calibration and equipment health check to maintain stable coating output.	Process fine-tuning, upgrade consultation, and preventive adjustments for improved stability.	Continuous optimization, predictive monitoring, and process benchmarking for maximum uptime and coating consistency.
Coverage Period	1–3 years	3–5 years	Up to 5 years with renewal and multi-equipment coverage.
Ideal For	R&D or Low-scale production operations focused on predictable maintenance and stable quality.	Mid-scale production and facilities seeking higher reliability and extended uptime.	High-volume manufacturing environments requiring guaranteed performance, 24/7 reliability, and global service priority.

Each tier provides flexible contract options and built-in parts readiness, allowing customers to choose the right balance between cost efficiency and operational assurance. With dedicated stock prepared upon activation, NTI Nanofilm guarantees minimal disruption and complete confidence in production continuity.

Continuous Value Through Partnership

NTI Nanofilm’s after sales philosophy is built on partnership and trust. Beyond maintenance, the company collaborates with customers to plan system upgrades, stabilize throughput and improve process capability.

By maintaining ready stock, structured maintenance cycles and transparent communication, customers enjoy predictable service schedules, consistent coating performance and extended equipment life. Each engagement reflects NTI Nanofilm’s commitment to precision, reliability and long-term customer success.

Sustaining Excellence Beyond Delivery

NTI Nanofilm’s service commitment continues well beyond installation. Every maintenance visit and process enhancement embodies the same precision and engineering standards that define its coating technologies.

By combining deep technical expertise, proactive care and stock readiness, NTI Nanofilm ensures all systems deliver exceptional performance and coating consistency throughout their lifespan.

Reliability is not a promise but a process built on preparation, planning and partnership. Through predictive maintenance and global coordination, NTI Nanofilm remains a trusted partner for customers who demand lasting performance and equipment excellence beyond delivery.