Field Service Engineer

  • Japan
  • Job ID:#JP001

Job Description

  • Delivering professional service including overhaul, installation, relocation, troubleshooting to Japan customers with a high level of expertise, attentiveness, and efficiency to meet customer needs and expectations.
  • Proactively identifying and implementing actions to foster the growth of After-sales business while concurrently safeguarding against competitors' interventions.
  • Address customers’ enquiries and issues promptly via phone calls and instant messaging tools when necessary.
  • Prepares quotations and service report when necessary.
  • To work during weekends, holidays, and extended period of time to meet customer requirements when necessary.


  • Minimum requirement: Diploma in Mechanical, Electrical, or a related Engineering discipline.
  • Able to interpret mechanical and electrical drawings.
  • Strong problem-solving skills to address complex issues.
  • Proactive in identifying and addressing issues and willing to do hands-on jobs.
  • Good Japanese and English verbal and written communication skills.
  • Strong interpersonal skills to work collaboratively with internal teams and build positive relationships with customers.
  • Adaptability to changing environments and various customer needs.
  • Efficient time management skills and ability to manage multiple tasks efficiently.
  • Experience in vacuum coating is an added advantage

Level of Expertise


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