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Manager - CRM & Sales Process

Nanofilm Technologies International Limited

Job Description

  • Partnering across business units to develop and enhance best practices for a positive customer experience

  • Working with the BU’s sales and marketing leaders to design, implement and enhance CrM platform and integrated systems

  • Training of sales & marketing, customer service teams on best use of the CrM system software ensuring maximizing the potential of the system

  • Continuous improvement of the CrM procedures, training & development, implementation and execution of CrM development requests

  • Driving project to implement CrM across the business units for successful implementation & change management

  • Ensure quality of all client accounts and data

  • Analysis of customer data and behaviour including monitoring of strategy implementation, sales campaigns, customer complaints etc.

  • Working closely with IT team to ensure efficient and effective functioning of the CrM system and integrated systems

  • Manage the partnerships with our key suppliers for the CrM and integrated systems

  • Responsibility for managing a lean in-house team


  • Preferably >5 years (minimum 3-5 year) experience in a similar role as business process, sales process / CrM Role

  • Expertise in CrM software solutions and system architecture and integration of IT systems with CrM

  • Experience in data extraction and analysis

  • Experience in project management, creating sales campaigns

  • Analytical, data driven, experience in data analysis software

  • Strong communication skills, leadership skills, service-minded and willingness to compromise to find solutions.

Apply here

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