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Customer Service 2

Nanofabrication Vietnam Co., Ltd.

Job Description

  • Customer facing: MP commercial platform setup (align with Customer on Template, Customs procedures, invoice and billing procedures)

  • Customer facing: Get customer demand forecast and PO, get back to Customer supply plan | Shipment schedule; Window for IOS report with the customer as required

  • Customer facing: Work with PMC for delivery, follow up until Customer receives shipment

  • Customer facing: Customer face-to-face meeting, build relationships with Customers

  • Customer facing: Coordinate to handle customer feedback | requirements | claims with CFT team in MP; CS to hold the meeting, align the action items to take and follow up for Customer Feedback

  • Prepare Billing Invoice (Logistics - Finance) NPI - MP

  • Reconciliation with customer (Open PO, completed PO, support Finance for receivables, etc)

  • Make forecast report, shipment and sales revenue report weekly, monthly for Operation Projects.


  • Fluent in Chinese; and English communication skills are an advantage

  • Excellent Office Skills

  • Experience in handling directly with Customers

  • Experience working in a Manufacturing company

  • Able to work under pressure

Apply here

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